Employer FAQ's

This takes one email confirming you would like to switch to us and who your current provider is.  Once this has been received, we will take care of everything.
We would need to log in to your system to transfer all data to our secure servers. Once this is done, we take care of everything.
No, we can transfer your payroll at any time. We liaise directly with your current provider and ensure all the information is transferred over accurately and securely.

There are no hidden fees and everything is transparently laid out on our pricing page or in our initial proposal.
In extremely rare cases, we may need to charge an additional fee if your requirements are bespoke.

No set up fees at all unless your requirements are bespoke.
We will automatically set up a PAYE scheme on your behalf.
  • Via Mobile App if on our premium package
  • Via Email directly to employees (Password Protected)
  • Post directly to Employer address (Incurs additional cost)
  • Post directly to Employees home address (incurs additional cost)

We will set up a service level agreement with dates and times to ensure it works for you.

Our guarantee is 5 working days.

Unfortunately we ask that all queries go to a point of contact in the business in the first instance. We can then help the main employer contact with any queries.
 

Yes, we can automatically disperse all payments without a Service User Number (SUN) through secure Open Banking API.

You automatically sign up for a monthly rolling contract that you can cancel at any time providing a minimum of a month’s notice.

Please note that you may choose to sign up for an annual contract which provides a small discount.

You can access all your payroll documents 24/7, please click here

We support all the popular pension providers but our system can cope with any bespoke requirements.

As long as the payroll information is readily available, our maximum onboarding time is 10 working days, however, we currently average 5 working days.

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