Introducing Our New Knowledge Base

Payroll questions rarely arrive at convenient times. They tend to come up when you’re in the middle of something, double-checking a process, or trying to move quickly without uncertainty.

That’s why we’ve launched a new Intelligent Payroll Knowledge Base.

It’s designed to give you clear, practical answers when you need them, so you can keep moving with confidence and only reach out when something genuinely needs a conversation.

Why we built it

Over time, we noticed a pattern.

Clients ask good questions. Sensible questions. Often the same ones.
Not because payroll is complex for the sake of it, but because it sits at the intersection of rules, deadlines and real-world scenarios.

A lot of that knowledge shouldn’t live only in inboxes or support tickets. It should be easy to access, easy to understand, and available whenever you need it.

The Knowledge Base brings that information together in one place, written in plain English and focused on how payroll works in practice.

What you’ll find inside

The Knowledge Base covers a growing range of topics, including:

• Getting started with Intelligent Payroll

• Common payroll processes and timelines

• How to handle typical changes and queries

• Clear explanations of rules and requirements

• Step-by-step guidance you can refer back to at any time

Everything is structured so you can quickly find what you’re looking for, whether you’re setting something up for the first time or just need a quick reminder.

Designed to help you help yourself

The aim isn’t to replace support. It’s to make everyday answers easier to find.

Many questions can be resolved in moments with the right guidance. Having that available means you don’t have to wait for a reply or interrupt your flow for straightforward queries.

And when something is specific to your business, more complex, or just needs a conversation, our team is still here.

Built to grow over time

This is not a static resource.

We’ll continue adding new articles, guides and updates as legislation changes and as we see new patterns in the questions being asked. Over time, it will become a dependable reference point you can return to whenever payroll comes up.

If something isn’t covered yet, that’s useful feedback. It tells us what should be added next.

Take a look

You can explore the Knowledge Base here:
https://support.intelligentpayroll.co.uk/getting-started

We’d encourage you to bookmark it and use it as a first port of call whenever a payroll question arises.

Clear answers, when you need them, with support there when it matters.